General Terms and Conditions of Sale

Applicability and Acceptance

These Standard Terms and Conditions of Sale ("Terms and Conditions") apply to all sales and services provided by The Office Lab bv ("the Company") to its clients ("the Client"). By engaging with the Company, the Client expressly waives any conflicting terms and conditions and accepts these Terms and Conditions as the exclusive governing terms for all transactions with the Company. Any deviations from these Terms and Conditions must be agreed upon in writing by the Company.

Payment Terms

All invoices issued by the Company are due and payable directly unless otherwise indicated on the invoice or specified in a written addendum agreement between the Company and the Client.

Collection and Legal Expenses

In accordance with the law effective as of September 1, 2023, the Company will send a first reminder for payment free of charge if an invoice remains unpaid by the due date. This reminder will include:

  • The amount due and any contractually stipulated compensation for late payment, which can be charged after an additional fourteen (14) calendar days following the reminder.
  • A description of the goods or services provided, the date the debt becomes claimable, and the minimum fourteen (14) calendar day period required before any additional costs, interests, or compensation may be charged.
  • Interest on overdue invoices will be calculated based on the legal reference interest rate plus 8 percentage points, starting only after the fourteen (14) day period and any applicable mailing delay.

If the invoice remains unpaid after the reminder period, collection and legal actions may be pursued, with the Client responsible for all associated costs, including attorney's fees and court costs.

Withholding Taxes

Clients are responsible for any withholding taxes imposed by their respective countries. The total invoice amount due to The Office Lab bv must be paid in full, exclusive of any such taxes.


The Office Lab bv commits to delivering high-quality services within the agreed-upon timeframes. Our obligations are to apply our best efforts rather than guarantee specific results.

Hardware Purchases

For purchases of hardware, including but not limited to laptops, PC accessories, PCs, servers, payment terminals, and similar products, the following terms apply: After retaining possession of the product for fifteen (15) days, the Client is deemed to have accepted the product. If any part or accessory is missing upon return, the product is considered broken/damaged by the Client and cannot be returned. The full price will be charged, and the return policy will no longer be valid.

Non-Solicitation Agreement

The Client acknowledges and agrees that all employees, consultants, and subcontractors of The Office Lab are valuable assets to the company and that soliciting or hiring such individuals, directly or indirectly, during the term of our agreement and for a period of one year after the termination of this agreement, without prior written consent from The Office Lab, is expressly prohibited. If the Client violates this non-solicitation agreement, the Client acknowledges that The Office Lab will suffer significant damage, which is not easily quantifiable in monetary terms. As such, the Client agrees that, in the event of such a violation, The Office Lab is entitled to damages equal to six months' salary of the relevant employee or, in the case of a consultant or subcontractor, a lump sum of €15,000. This compensation is considered a reasonable pre-estimation of the losses of The Office Lab and is not a penalty, but rather an attempt to quantify the potential damage resulting from such a breach. This clause does not limit The Office Lab's right to take further legal action or seek additional compensation in connection with the breach of this non-solicitation agreement.


Claims against The Office Lab bv regarding the delivery of goods or provision of services must be formally submitted in writing by registered mail to the Company's registered office within eight (8) days of the invoice date, regarding products and services.

Governing Law and Jurisdiction

  All contractual relations between The Office Lab bv and the Client shall be governed exclusively by Belgian law. Disputes will be subject to the jurisdiction of the Chamber of Commerce in Antwerp.


  The Company agrees to keep all information provided by the Client confidential and not to disclose it to any third party without the Client's consent.

Entire Agreement

These terms and conditions constitute the entire agreement between the parties and supersede all prior negotiations, understandings, and agreements, whether written or oral.