Process optimisation for companies that run on Microsoft 365

Looking costs you nothing.

We find the work your people do by hand every week and give it to the software you already pay for, Copilot included. You keep the findings either way, and a fee only appears once it can sit next to what the current way of working costs you. Read the four patterns below, find the one that sounds like your office, then book thirty minutes or send us one form, spreadsheet or email chain your team touches every week.

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The offer, in plain words

We take a job your company already does every day, find the small places where it quietly wastes time or goes wrong, and close them.

Where possible we use the tools you already own. For most companies that means Microsoft 365, of which a large part sits unused while the team keeps a spreadsheet next to it. Where nothing existing will do, we build something small and purpose-made. Either way your team does not get a new system to log into. They get their own process, working properly.

It runs in your tenant, on your accounts, and you own it. If you would rather not look after one more thing, we take the upkeep on ourselves. That is your choice, and we will tell you honestly which one gives you less to think about.

We work at a fixed price or at a day rate, whichever fits the project. Several Belgian companies keep a queue of improvements and we work through it remotely at a few days a month. The number comes after we have looked at your numbers, never before.

Where the time usually goes

Four patterns we meet again and again. These are not case studies and there are no client names in them, because the only question that matters here is whether you recognise your own week in one of them.

The queue at both ends of the stay

The airport coach pulls up and twenty guests queue at one desk to fill in the same registration card with the same hotel pen. Someone photocopies the passports, types each card into the booking system later, and finds out from the handwriting that half the email addresses cannot be read. The guest who lands at two in the morning meets a night porter with a paper list. The stay ends the way it began: a queue at eleven, minibar slips added by hand, a bill printed while the taxi waits, and housekeeping hearing that the room is free from whoever walks past. Closing it looks like this. The guest checks in on a tablet at the desk, or on their own phone the day before, so the late arrival is already checked in when the taxi stops. The details come from the booking and only need confirming, the camera reads the passport and keeps only what the registration needs, and a finger signs the card. Check-out is the same tablet: the bill on screen, paid, the invoice in the guest’s inbox, and housekeeping told the moment the room is free. And the guest who booked through a platform leaves as your own guest: with a tick box of their own, their email joins your guest list for news and offers. Get your marketing back under your control.

What it is worthCount the minutes at the desk per arrival and multiply by a season. The part that shows up in the reviews is the first quarter of an hour: a guest who walks from the taxi to the room tells a different story from one who stood in a queue. Then there is the guest list: a guest who ticked the box can book the next stay with you directly, and that booking carries no commission.

The number that gets typed three times

Crews on the road write their hours on the dashboard, photograph the page, and send it to the office on WhatsApp on Friday. On Monday someone types them into a spreadsheet, mails the spreadsheet to the foreman for approval, types the approved version into payroll, and types it once more onto the invoice. Three keyboards for one number, and every one of them can fat-finger it. The invoice goes out whenever that loop happens to close. Closing it looks like this. The hours are tapped into a small app on the phone the crew already carries, the foreman approves on his own phone, and the same number reaches payroll and the invoice without being retyped by anybody.

What it is worthUsually most of an office day a week, and invoices that leave days earlier. The bank account tends to notice that one before anyone else does.

The monthly run that is the same every month

Invoicing month end means opening three things at once: the time system, a spreadsheet of what each contract allows, and a mailbox full of what clients asked for in between. One person spends the first days of the month comparing and drafting. Another chases what came back unpaid. The comparison is identical every month. So is the chasing. Closing it looks like this. A flow inside the Microsoft 365 you already pay for drafts each line from the time actually recorded, flags only the lines that disagree with the contract, and writes the reminder for anything still open after thirty days. A person reads the exceptions and presses send, every single time, because nothing here sends money-related mail on its own.

What it is worthThe routine part of two or three days becomes an afternoon of judgment. The bigger saving is usually the disputed invoice that never happens.

Common on this island

The date nobody is watching

Certificates, licences, insurance, crew papers, contracts that renew themselves quietly. The dates live in a spreadsheet somebody keeps, or in the folder they were filed in, and they are checked when someone remembers to check. Then one expires at the wrong moment, in front of a port authority or an inspector or a customer, and a cheap piece of paper becomes an expensive afternoon. Around here that is often a vessel, a rental licence or a work permit. Closing it looks like this. The dates sit in a list instead of a spreadsheet, the list warns the right person sixty days out and again at thirty, and the pack of documents anyone keeps asking for assembles itself from the folder it already lives in.

What it is worthA day or two back per file per month is the ordinary part. The real value is the expiry that stops surfacing at the worst possible time.

What owners ask first

"We already have an IT company. Why would we need you?"

Keep them. They keep the lights on, the backups running and the laptops patched, and I would not want their job. I sit with the person who does the work on a Tuesday and watch where the time goes. That is different work. Most IT partners like having me around, because the tickets that say "can this be faster?" stop arriving on their desk.

"How much does it cost, and how do I know it pays back?"

Rates on request, and for a first project a fixed price is the usual choice. The honest answer to the second half is that the number belongs to you. Take the minutes one task costs today, multiply by how often it happens in a year, multiply by what an hour of that person costs the company. That is what the task costs you now. We do the same sum for the version after, put the fee next to the difference, and you get a payback period with a date on it. Then it is an investment and you can judge it like one.

"What happens when you leave?"

You keep everything. It runs in your Microsoft 365 tenant, on your accounts, documented, and your team is shown how it works until they stop asking. If something has to be bought, it goes on your card in your name, so you can hand the whole thing to another supplier on any given Tuesday. We hold nothing hostage. If I did the job right, the only reason to call me back is the next improvement.

"You are new here. Why would we trust you with our process?"

I first came to this island in 2001, as a tourist, and I kept coming back. In 2009 I came to live here for a year and worked nights at a hotel in Paphos. In September 2026 I came back for good, so this is the second time I have lived here and it is the one that is permanent. A new resident, then, and not new to Cyprus. The part that matters for your process is the other one: twenty-eight years of it, most of them for Belgian companies that kept me on for years at a time, and that work does not change when the language does. The first engagement includes a visit to your office, because a process is easier to see from the chair next to it than from a screen. After that most of it happens remotely, which is how the Belgian clients have had it all along, and none of them has noticed the distance.

The next step

The next step is thirty minutes. Bring the job that annoys you most, we bring the questions, and if there is nothing to gain we say so before the coffee is cold. Or send us one form your team touches every week and we tell you what we see.